Shipping & Returns Policy

1. Shipping and Delivery:

1.1. Shipping:

At TheSolveKid, we aim to ship orders within the estimated time frames specified on our website. However, delivery times may vary based on factors beyond our control. Normally, orders are shipped within 0-7 days or as per the delivery date agreed upon at the time of order confirmation, with delivery of the shipment subject to Courier Company/post office norms.

1.2. Delivery:

For domestic orders within India, items typically arrive within 1-15 working days or as per the delivery date agreed upon at the time of order confirmation.

1.3. Liability:

TheSolveKid is not liable for any delay in delivery by the courier company/postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days from the date of the order and payment, or as per the delivery date agreed upon at the time of order confirmation.

1.4. Shipping Address:

Delivery of all orders will be made to the address provided by the buyer. Delivery of our services will be confirmed via your specified mobile number or WhatsApp provided during registration. The buyer is responsible for providing the correct shipping address. TheSolveKid is not responsible for items delivered to incorrect addresses provided by the customer.

1.5. Courier Service:

For all domestic buyers, orders are shipped through registered domestic courier companies and/or speed post only to ensure safe and reliable delivery.

1.6. Delivery Charge:

Delivery charges depend on the courier service and the selected product; the applicable fee will be clearly displayed on the checkout screen before payment.

2. Return and Refunds:

2.1. Returns:

We strive to ensure the quality of our products. If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order. Please note that since we provide personalized products, there will be no cancellation option available for orders unless the product is damaged or incorrect.

2.2. Refunds:

Refunds are granted at the discretion of TheSolveKid. We offer replacements or refunds for items returned in accordance with our return policy. In the event of a damaged or incorrect product, as per our policy, we strive to fulfill the order by providing a replacement. If a replacement cannot be provided, we commit to issuing a refund within 7 working days.